1. What type of information do we collect?
1.1. We may collect, store and use the following kinds of information:
a) information about the computer (or other electronic device) that you use to connect to us with, the operating system it uses, your IP address, geographical location, the type of browser you use, application type, and referral source, as well as information relating to which Internet service provider or mobile network you use;
b) data about how you use the site such as the number of page views, the particular pages and links you access when you visit the site, the specific time you access the site and the amount of time you are on it, the website you came to our site from, the website you visit after leaving our site, and any selections or choices you make when using the site.
c) your individual preferences, your selections and any comments or feedback that you choose to leave on our pages;
d) your reviews and ratings on our products, posts and pages;
e) Payment and transaction information including information relating to any purchases you make of our goods or services. We will keep records of the products and services you purchase from us and the payment method that you use to complete the transaction.
f) Personal information such as the information that you provide to us for the purpose of registering with us, demographic data that you enter via forms on our site, information that you provide us with when you enter a competition or promotion, and information that you provide us with when you communicate with us via email or mail; and finally information that you provide us with when you purchase from us. This information includes your name, your email address, your telephone number and addresses associated with your account;
g) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;
h) any other information that you choose to send to us either via fax, mail or email, or through any other electronic file transfer or storage service.
2. How do we use the information we collect
2.1. We use the types of information we obtain from you in the following ways:
a) To process your order or transaction
b) To contact you about your purchases
c) To communicate with you in reply to any complaints, issues, requests you make including any quotation requests
d) To send you or deliver your purchases
e) To send you quotations, invoices, statements
f) To collect payment from you
g) To provide third parties such as couriers and delivery service agents in connection to delivering your order
h) To provide to third parties such as advertises, marketers and other service agents for the purpose of gathering and analysing statistical information about usage on our site. This information will not personally identify you
i) To improve your use, navigation and browsing experience on our website
j) To send you information regarding any products or services we think may be of interest to you
k) To send you our newsletter and any marketing material
l) To notify you of upcoming competitions and promotions
m) We will use information about fraudulent or criminal activity relating to your account for the purposes of preventing fraud or crime.
3. Information we share with third parties:
3.1. We may share your information with the following third parties:
a) Our subsidiaries and holding companies
b) Couriers and delivery service agents in connection to delivering your order
c) Buyers and prospective buyers of our business or any asset part which we are selling
d) Third parties such as law enforcement, government, regulators and other parties for legal reasons who we are under a legal obligation to disclose your personal information to
e) To third parties in order to exercise or defend our legal rights, property or safety or the rights, property or safety of others. This also includes disclosure of your personal information to others for the purposes of detecting and investigating illegal activities and breaches of any agreement we have with you.
f) To our advertising partners and marketing services agents who we enlist to advertise and promote products, competitions and special promotions. We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
g) To providers of statistical services for the purposes of collating statistical information about our users and their behaviour. Our users cannot be personally identified from this information.
4.1. What are cookies?
Cookies are files, which are sent by us to your computer or other electronic access device, which we can access when you visit our site in future.
We use the data we obtain from cookies to help run the website more effectively, to improve the website's functionality, usability and navigation, and for advertising and marketing purposes. We may also use that information to recognise your computer when you visit our website, and to personalise our website for you thus improving your experience with it.
4.3. We use different types of cookies for different purposes. Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not:
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
In addition, we use targeting and advertising cookies. These cookies help us improve our communications, marketing and advertising. Our advertisers and third party marketing services may also send you cookies.
4.4. Third Party Web Analytics Cookies
4.5. How do you stop cookies being used
Most internet browsers allow you to control and/or refuse to accept cookies. If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.
Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.
5. International data transfers
6. Security of your personal data
We take all reasonable steps to ensure your personal information is handled securely and to prevent its loss or misuse.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Users can also reduce the risk of data misuse by keeping their website access information secure. We will never ask you to provide us with any passwords.
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
7. Policy amendments
8. Your rights
9. Third party links
From time to time we may include links on our website to third parties such as our partners, service providers, stockists, retailers and affiliates. If you choose to click on these links please note that we are not responsible or liable for their policies. It is your responsible to read their policies before you choose to engage with those website.
10. Updating information
It is your responsibility to ensure the information we have for you is up to date. We do not take responsibility for any lost orders, nor delivery or wrongful delivery if it has resulted from you failing to update your personal information with us.
Last modified September 2016
Copyright © Thom Sweeney