FAQ

Delivery & Returns

Do you deliver worldwide and how much does it cost?

Yes, we deliver all over the world.

We offer Free Express Delivery on all orders above £500 (or your local currency equivalent).

For international orders outside of the UK, we use the Global-e service, meaning all delivery duties and taxes are included in the price you pay upfront. This means there will be nothing else to pay when you receive your order.

On orders below £500 (or your local currency equivalent), there is a small charge of £4.99 for the UK and £9.99 (or your local currency equivalent) for everywhere else.

For delivery to the United States, please visit our US online store here.

How long will it take to get my order?

All orders placed before 3pm will be processed and dispatched on the same-day via an express delivery service.

The tracking information will be provided in an email once your order has been dispatched. Please do get in touch if you have not received one or require any more information or assistance.

What delivery carriers do you use?

Most of our orders are shipped with DHL Express. We will sometimes use another courier if it means we can get your order to you any quicker.

Product Questions

Can I return items from my order?

Yes, we offer Free Returns on all orders within 28 days of delivery.

We obviously hope you love our products, but if you do need to return any items from your order, we’re more than happy to help.

Visit our Delivery & Returns page here or email us directly for any assistance at customercare@thomsweeney.co.uk and we’ll take you through the process.

Can I get my product personalised or altered?

It depends on the product. Most of our ready-to-wear collection cannot be personalised if purchased online, but we can look to fit clients in garments or make alterations in-store. We also offer bespoke and made-to-measure tailoring services for clients in search of something unique.