FAQs | Frequently Asked Questions
FAQs
Product Questions
Can I get my product personalised or altered?
It depends on the product. Most of our ready-to-wear collection cannot be personalised if purchased online, but we can look to fit clients in garments or make alterations in-store. We also offer bespoke and made-to-measure tailoring services for clients in search of something unique.
What is the difference between Bespoke & Made-to-Measure?
A Bespoke garment is unique to you, made to your precise specifications and based on a paper pattern created by our in-house cutters. Bespoke clients will go through an average of three fittings between placing an order and collecting a finished suit. Our bespoke suits are made by our dedicated team of cutters, tailors and finishers, and absorb up to 80-hours of work in the process. The time required to create a bespoke suit varies, but most suits can be finished within a 10-week timeframe depending on clients’ availability for fittings.
Our Made-To-Measure tailoring is fitted to you using our unique fitting garments, from which we take measurements and assess your build and posture. This allows us to carefully customise your suit for a superior fit. As with Bespoke, Made-To-Measure clients can choose their preferred cloth, lining and styling details. The garment will then be made in a specialist workshop in Italy, using traditional tailoring techniques. Most Made-To-Measure suits will be ready to fit approximately eight weeks after placing an order.
How long does the process take?
Around twelve to fourteen weeks with an average of three fittings.
How many fittings are required for a Bespoke item?
Normal 3-4 Fittings. Basted Fitting, Forward Fitting, Final Fitting and there maybe some interim fittings to ensure everything is going to plan.
How can I make an appointment for a Bespoke consultation?
Visit us in London, New York, Los Angeles, Miami or during one of our tailoring trunkshows to discuss placing a new order with the team, fill in the book appointment form above or e-mail us at bespoke@thomsweeney.co.uk.
Do you offer discounts or have seasonal sales?
We do not discount or have a seasonal sale. We believe our products are exceptional and made to last, therefore we offer the same prices to all clients, all year round.
Gift Wrapping
Do you offer a gift wrap service?
Yes, we do. Our Gift boxes feature a navy exterior, racing green interior and are sealed with branded ribbon. The gift boxes are made from sustainable FSC materials and are fully recyclable.
Our gift box is perfect for knitwear, t-shirts & polos, shirts, trousers & shorts, loungewear, shoes, accessories and small & medium candles.
The following products will not fit in our gift boxes: tailoring, outerwear, x-large candles and umbrellas. These items will arrive in branded suit bags or their own packaging.
Please note that we will only supply one gift box per order. If you require multiple gift boxes, please place separate orders for each individual gift you would like to come with a box.